This page sets out transparent guidance; specifically, we ship only within the United States. Within the same framework, standard shipping is free for every U.S. For that reason, order, and tracking information is provided after shipment.
For a clear account of our process, the relevant position is that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. In addition, customers are responsible for providing a complete and accurate delivery address. Where applicable, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
With customer-focused handling in mind, our operating rule is that orders are normally processed within 1-2 business days, excluding weekends and U.S. Where applicable, public holidays. Consistently with this rule, after dispatch, estimated transit time is 4-6 business days. As a related point, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
As part of straightforward expectations, customers should understand that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapotro.shop or (508) 494-5565. Where applicable, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Our commitment to precise customer understanding means that free standard outbound shipping does not reduce the 30-day no-reason return right. In addition, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Within the same framework, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Merchant Information
The store follows a accessible approach to guidance: the customer contact email is Support@canadapotro.shop. In practical terms, the storefront brand name is canadapooch. Within the same framework, the customer contact telephone number is (508) 494-5565. Accordingly, the complete physical address, which is also the default return address, is 26 Kent St, Somerville, Massachusetts, 02143, United States. Accordingly, the business name is canadapooch.