Frequently Asked Questions
When will I receive my refund?
For practical customer understanding, the applicable standard is this: after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. As a related point, the bank or card issuer may require additional posting time.
How can I track my order?
This page sets out clear decision-making; specifically, when tracking is available, it is sent using the contact information provided at checkout.
How long does delivery take?
As part of practical service, customers should understand that Order processing normally takes 1-2 business days. As a related point, Estimated carrier transit after dispatch is 4-6 business days.
Can I return or exchange an item without giving a reason?
To provide reliable store practice, this section confirms that Yes. From a customer-service standpoint, a no-reason return or exchange may be requested within 30 days after delivery.
Merchant Information
With careful decision-making in mind, our operating rule is that the customer contact email is Support@canadapotro.shop. At the same time, the storefront brand name is canadapooch. For that reason, the customer contact telephone number is (508) 494-5565. In practical terms, the complete physical address, which is also the default return address, is 26 Kent St, Somerville, Massachusetts, 02143, United States. Within the same framework, the business name is canadapooch.
Who pays return shipping?
This page sets out precise expectations; specifically, canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
How can I contact you?
For straightforward guidance, the applicable standard is this: Email Support@canadapotro.shop, call (508) 494-5565, or write to 26 Kent St, Somerville, Massachusetts, 02143, United States. Consistently with this rule, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Do you offer free shipping?
As part of precise customer understanding, customers should understand that Yes. In practical terms, standard shipping for U.S. In practical terms, orders is free.
Which payment methods are accepted?
With clear store practice in mind, our operating rule is that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Accordingly, Available methods are shown at checkout.
What products do you offer?
For a customer-focused account of our customer understanding, the relevant position is that we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. In addition, Current availability, product details, options, and prices are shown on each product page.