With consistent store practice in mind, our operating rule is that we offer a 30-day no-reason return and exchange policy. For that reason, you may request a return or exchange within 30 days after delivery without having to provide a reason.
For reliable expectations, the applicable standard is this: returned items should include their components and original packaging when reasonably possible. For that reason, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. In practical terms, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
This page sets out well-defined store practice; specifically, after we receive and inspect the return, we will notify you of the decision. Under this approach, approved refunds are issued to the original payment method within 5-10 business days. For that reason, a bank or card issuer may require additional time to post the credit.
This page sets out reliable guidance; specifically, the default return address is 26 Kent St, Somerville, Massachusetts, 02143, United States. Accordingly, do not send a return until instructions have been provided. For that reason, for assistance, contact Support@canadapotro.shop or (508) 494-5565. Accordingly, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
For a clear account of our store practice, the relevant position is that to begin a return or exchange, contact us at Support@canadapotro.shop before sending the item. Where applicable, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. From a customer-service standpoint, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. As a related point, items sent without prior authorization may not be accepted.
Merchant Information
To provide accessible handling, this section confirms that the customer contact email is Support@canadapotro.shop. In addition, the storefront brand name is canadapooch. As a related point, the customer contact telephone number is (508) 494-5565. Consistently with this rule, the complete physical address, which is also the default return address, is 26 Kent St, Somerville, Massachusetts, 02143, United States. At the same time, the business name is canadapooch.